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All orders placed after 8AM EST will be processed the next business day

Returns & Refunds

RETURN & REFUND POLICY

Due to COVID 19 protocols, ALL ITEMS are final sale. Please double check your order prior to placing.
Colors of items shown on a computer or phone screen may not accurately represent the item's true color. If you have any doubts about color selection, please reach out to us prior to placing the order and we can provide a visual swatch of the color.
DAMAGED/DEFECTIVE ITEMS
If a product has arrived damaged or is defective/does not work properly we will resolve these issues on a case by case basis either with a refund or exchange (minus cost of shipping and handling). A claim must be submitted within 7 days from delivery date.  Due to the fact that some products require special handling by you, the customer; we cannot accept claims of damaged products due to mis-handling on your end. Therefore, we will ask for confirmation with proof of photos or videos. 
All equipment (drills/dust collectors) have a manufacturer's warranty, therefore claims are handled through us directly with the manufacturer. Please read all manufacturer's warranty and return/exchange information in the product description. Please make sure to review it prior to making a purchase
RETURNS
All sales are final with the exceptions stated above.
RETURN PROCESS
To start your claim (if you received damaged goods), please email customer service at info@nailmartusa.com. Please indicate "return claim" in the e-mail subject field. Upon receipt of the email, you will be asked to fill out a return form with information regarding the claim and if you qualify for a full refund.
Please note, you will be responsible for all return shipping charges. All returns for non-sale items are eligible for full refunds less the cost of shipping. 

EXCEPTIONS  
Damage claims will be reviewed and resolved on a case by case basis. For defective or damaged products, please contact us at: info@nailmartusa.com. 
 
Please Note
● We cannot make any changes to your order after it has shipped. If you want to make a change to the order please reach out to us no later than 3 hours after placing it.
Exchanges

● We do not offer exchanges at this time due to ensure hygienic practices.

QUESTIONS
If you have any questions concerning our return policy, please contact us at info@nailmartusa.com or via our live online chat feature at nailmartusa.com.
info@nailmartusa.com